Refunds

For full refund item or product will have to be returned to our head office and will be checked and to see it was returned 100% intact as dispatched, undamaged and all labels not destroyed.

The address your parcel needs to be returned to is Vivacity Stores 123 Henley Road, Bedford, MK40 4FZ, please insure that all parcels are securely sealed and are only returned on a standard airmail service and always obtain a certificate of receipt of posting.

We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by paypal can be found at www.paypal.co.uk . (vivacitystores.co.uk is not responsible for the content of external websites)

Please note that we are unable to accept parcels that have been returned to us via a courier service, insured postal service or any other service that requires a signature upon receipt.

Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 10 working days money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling.
All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.

Overseas Customers

All orders are charged in £ sterling. However, if you pay by a credit/debit card that is registered overseas, the total will be determined by the card issuer, based on the exchange rate at the time your card is charged and your issuer may charge a fee for currency conversion.

Customs and import duties

If you live outside the EU, please be aware that local customs or import duties may be charged when your parcel reaches your country. We have no control over these charges, so unfortunately cannot predict what they charges will be.