You do have to register an account with us to order online. Setting up an account on vivacitystores.co.uk is a way of saving your personal details, such as delivery addresses for future use. This makes the site even quicker and easier to use.

When we receive your order, an Order Acknowledgement screen will be generated, we will email you issuing an order reference number, You'll also receive an email confirming that we have received your order details.. Please print out this page for future reference.

You can add items to your order until you confirm your payment details and complete the order. Once the
order is confirmed, you can't add items to the same order. If you’d like to order additional items, please
place a new order.

Yes. Customers from abroad can both register and place an order, as long as the order is for delivery in the UK and Northern Ireland (excluding BFPO addresses).

We take payment from your card or PayPal account at the time we receive your order, once we have checked your card or PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by paypal can be found at www.paypal.co.uk . (vivacitystores.co.uk is not responsible for the content of external websites)

We accept your payments securely through PayPal so you don’t have anything to worry about. We accept all major credit and debits cards payments, you don’t have to be registered with PayPal to make you credit or debit card payments.

Customers who already have a PayPal account can either pay with their PayPal account or alternatively use the debit or credit card option.

PayPal is a safer, faster, more secure way to pay online – your financial details are never shared. We remember everything for you, safeguarding your bank, credit or debit card details.

Is PayPal safe to use?

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

If you already have a PayPal account

PayPal lets you pay in a few easy clicks. No hassle of getting out your wallet or typing your card details into different sites. All you need is your email address for quick, easy payment.

If you don’t have a PayPal account

You don’t have to be registered with PayPal to make you credit or debit card payments.

What is PayPal?

PayPal is the most preferred way to pay online in the UK because it's safer and faster. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet.

PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

If your credit or debit card was refused while placing an order on Vivacitystores.co.uk, please re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

All over the world once your payment and orders are placed succesfully

We aim to despatch your order within 3 working days.

We will send your order by standard class Royal Mail or DHL, so if you live in the UK you can expect to receive your package with your normal post within 5 working days.

Most deliveries require someone to be present to accept and sign for the delivery. This is simply to ensure the goods were delivered and received correctly. If you can’t be there to sign for delivery and your order qualifies, you may be able to provide special delivery instructions during the checkout process for our drivers to leave the item(s) with a neighbour or in some other safe place. Otherwise, remember that you can specify a different delivery address while ordering and have your order delivered to your workplace, or a friend's place, etc.